Microsoft Digital is responsible for building, managing, and securing the products, processes, and services that our company runs on. Microsoft Digital helps all Microsoft employees get their jobs done, by strategically managing and maintaining horizontal platforms such as SAP, Adobe, our business applications such as Dynamics 365, productivity, and collaboration experiences like Teams and SharePoint. As the first customer of our own products and services, Microsoft Digital’s charter is to influence and work with engineering teams across the company to build and grow the cloud products and services we deploy to enterprise customers at scale across the globe. The Customer Experience (CX) org within Microsoft Digital plays a critical role in the company’s digital transformation as we build and run the services to power and transform marketing, retail, commerce, industry solutions, and customer support & success for Microsoft. Are you passionate about delivering solutions to help Microsoft’s customers, and do you love to solve challenging problems through innovative engineering of end-to-end customer experience solutions? Are you naturally curious, deeply technical, and have experience building products and services? Do you want an agile and collaborative environment where you can tackle challenges that deliver immediate and measurable business impact? Microsoft Customer Experience Team is at the forefront of creating innovative solutions based on Modern Engineering principles across a variety of channels, allowing our customers to get the support they need, when they need it, for any of Microsoft’s products and services! If that sounds exciting, then we have the perfect job for you in Support Experience Group (SXG). Support Experience enables the transformation of Microsoft Support and increases customer and support agent satisfaction. We are a service integrator that brings multiple technologies together to create seamless end-to-end communication experiences. We are building next-generation services that enable self-serve capabilities through world-class customer and engineer experiences, unlocking product insights through Natural Language Processing (NLP), speech-to-text transcription, and data correlation to enable Artificial Intelligence (AI) and Machine Learning capabilities (ML), and providing authoritative business analytics. In this role, you will partner with our engineering, customer experience, and delivery teams to develop solutions across multiple technology stacks, voice, cloud, application, and data platforms.
- Design, document, implement, test and deploy highly resilient and scalable solutions.
- Collaborate with, mentor and coach other software engineers in a diverse and inclusive environment.
- Work with Program Managers to understand business requirements and translate them to technical designs for the team to work on.
QualificationsBasic Qualifications: • 10+ years related technical experience. • A technical background in software engineering principles and architecture design. • 6+ years of professional software design, coding, testing, and problem-solving skills. • Experience with coding object-oriented programming languages and/or UI frameworks. • Experience with RDBMS systems – SQL Server; data modelling OLTP systems from scratch Preferred Qualifications: • Experience with user experience web technologies such as React and/or Fluent UI. • Experience with UX designs • Experience with and conceptual understanding of cloud platforms such as Azure and AWS, including Application Insights, Azure Service Bus, logic apps, Azure Blob, Azure SQL, Azure search, and Web Apps
Benefits and Perks
- Industry leading healthcare
- Savings and investments
- Giving programs
- Educational resources
- Maternity and paternity leave
- Opportunities to network and connect
- Discounts on products and services
- Generous time away
- Role: Individual Contributor
- Functional Area: Engineering
- Employment Type: Full-Time
- Education: , ,
- About Company: Microsoft